Return Material Authorization Policy

Each product must have been purchase from Keltek, Inc. to qualify for this return service.

All Material returned must be accompanied by a return material authorization number (RMA).

To request RMA approval, please contact Keltek, Inc. by phone at 641.227.2222 (extension 2071) or email at sales@keltekinc.com.

All returns are subject to preapproval and are NOT an authorization of credit.

Please be prepared to provide the following documentation for preapproval:

All returns must clearly identify the Return Material Authorization Number (RMA) on the outside of the package. Included with the parts being returned should be all RMA documentation.
Keltek will refuse any return of items that do not meet the above-mentioned requirements.
Keltek is not responsible for lost or damaged parcels.
All Return Material Authorization materials must be sent via traceable means.

Returns due to customer error/change/convenience may be subject to a restocking fee which will be a min. 25% or based on vendor restocking fee. The customer is responsible for paying for shipping to return these items to KELTEK.
Product that cannot be resold in current packaging once received could be returned to the customer.
Credit will only be issued for material determined to be defective or covered under our vendor's standard warranty policy after a full inspection for all returned material. Modifications made to the product will void any warranty.
Material must be returned to Keltek within 90 days.
RMA numbers will be valid for 90 days after the date of issue.
Material that has been processed or converted by the customer will not be authorized for return unless approved by a Keltek representative.
No deductions can be taken prior to issuance of credit.
Special order items may not qualify for return, refund, or credit.

Questions? Contact Keltek, Inc. by phone at 641.227.2222 (extension 2071) or email at sales@keltekinc.com.

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